Terms & conditions

Horn of Africa Hotel Portal lists hotels across Ethiopia, Kenya, Somalia, Somaliland and Djibouti, and lets you reserve a room without creating an account or entering payment details.

We are an introduction service. The accommodation contract is between you and the hotel. We are not the supplier of the room and do not take payment for it.

A reservation is confirmed the moment you receive a booking reference. The hotel receives the same reservation in its dashboard at that time.

You are responsible for the accuracy of the details you enter. If the name on the reservation does not match the identification presented at check-in, the hotel may refuse the booking.

Rates shown are the hotel's own published rates for the dates selected, quoted per room per night and inclusive of applicable taxes and levies where stated.

All payment is made directly to the hotel at check-in. We do not collect card details, take deposits, or charge booking fees or commissions to guests.

The hotel charges in its own local currency. Rates displayed in Ethiopian Birr are indicative for comparison; the amount charged is the hotel's local-currency equivalent.

Accepted payment methods vary by property. Most accept cash and major cards; mobile money availability differs.

Rooms marked 'Free cancellation' may be cancelled without charge up to 24 hours before the check-in date. Non-refundable rates are charged in full by the hotel if cancelled or if you do not arrive.

Cancel from My Reservation, from a retrieved booking, or by calling the hotel directly. Date changes are handled by the hotel, not by us.

If a hotel is unable to honour a confirmed reservation, contact us and we will help find comparable accommodation. We are not liable for the hotel's costs or for consequential losses.

Do not make reservations you do not intend to honour, use false details, or use the service to disrupt hotels or other guests.

We may decline or cancel reservations where there is evidence of misuse, and may withdraw access to the service.

Property information and photographs are supplied by hotels and checked during verification. While we take reasonable care, details can change between visits.

If a room materially differs from its listing, tell us. We re-verify the property, and listings that repeatedly mismatch are removed.

We provide the portal on an 'as is' basis. To the extent permitted by law, we are not liable for the acts or omissions of hotels, for the quality of accommodation, or for loss arising from a hotel's failure to honour a reservation.

Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

We may update these terms as the service develops. The version in force is the one published here at the time you make a reservation.