1. What we collect
When you reserve a room we collect the lead guest's name, a phone number or email address, your dates, party size and any special requests you add.
We do not collect payment card details. There is nowhere on the portal to enter them.
We keep basic technical information — the pages you visit and general device type — to understand what is used and what is broken.
2. Why we use it
To pass your reservation to the hotel so it can hold your room and reach you if needed.
To let you retrieve a booking later using your reference and contact details.
To answer support requests, and — only if you opt in — to send occasional deal emails, which you can stop at any time.
3. Who we share it with
The hotel you reserve with receives your name, contact details, dates, party size and requests. It needs these to honour the reservation.
We do not sell personal data, and we do not share your email address with hotels for marketing purposes.
We may disclose information where required by law or to protect the rights and safety of guests, hotels or our team.
4. Storage on your device
Your reservations are saved in your browser's local storage so My Reservation works without an account. Clearing your browser data removes them — retrieve them again with your booking reference.
We use only the cookies needed to run the site. There is no advertising or cross-site tracking.
5. How long we keep it
Reservation records are retained for 24 months after check-out, which covers the period a guest or hotel may need to refer back to a stay.
Support correspondence is kept for 12 months. Marketing subscriptions are kept until you unsubscribe.
6. Your rights
You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it.
Write to privacy@hornofafrica-hotels.com and we will respond within 30 days. Note that a hotel keeps its own record of your stay independently of us.
7. Security
Data is transmitted over encrypted connections and access is limited to staff who need it to run the service.
Because we hold no payment data, the most sensitive information a breach could expose is a name and a contact number.
8. Contact
Questions about this policy go to privacy@hornofafrica-hotels.com, or through the contact page.