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No. You reserve with just a name and a phone number or email address. We give you a booking reference immediately, and you can pull the reservation back up on any device using that reference plus the contact details you entered.

Instantly. The hotel receives the reservation in their dashboard the moment you submit it, and your booking reference is valid straight away. There is no waiting period and no manual approval step.

Yes. Choose the number of rooms in the guests-and-rooms selector before you search, and the reservation form will price the full set together. Every room in the group shares a single booking reference.

You pay the hotel directly at check-in, in cash or by card depending on what that property accepts. We never take card details and never charge you online. The price you see is the price the hotel charges.

None. We do not add a service fee, a booking fee, or a currency conversion margin. Rates shown are the hotel's own published rates for the dates you selected.

Rates are displayed in Ethiopian Birr (ETB) by default. The hotel will charge in its own local currency at the front desk — Kenyan Shillings in Nairobi, Djiboutian Francs in Djibouti City, and so on.

Most rooms are free to cancel up to 24 hours before check-in — look for the 'Free cancellation' badge on the room. Open your reservation from My Reservation or Retrieve Booking and use Cancel Reservation, or call the hotel directly.

Go to Retrieve Booking and search with the phone number or email you used. If you still cannot find it, contact support with your name and approximate dates and we will trace it with the hotel.

Every hotel on the portal has a 24-hour front desk unless its listing says otherwise, so a late arrival is fine. It is still worth calling the hotel — the number is on your confirmation — so they can hold the room.

Every property is visited or video-verified before it goes live, and the contact details are confirmed with the management directly. Listings are re-checked when a hotel updates its rates or photographs.

Photographs are supplied by the hotel and checked against the verification visit. If a room does not match its listing, tell us and we will re-verify the property — persistent mismatches get a listing removed.

Hotels manage their own rooms, rates and reservations through the Tourista admin dashboard. Get in touch through the contact page and we will walk your team through onboarding, usually within a couple of days.